In-House vs. Managed IT Services: Making the Right Choice for Your Business

October 6, 2023

Dan Sharp

President & CEO

In the rapidly evolving landscape of modern business, staying technologically competitive is not just a luxury; it's a necessity. To achieve this, companies must decide how best to manage their IT needs. This decision often boils down to a choice between maintaining an in-house IT team or outsourcing to managed IT services. In this article, we'll delve into the pros and cons of each approach to help you make the right choice for your business.

In-house IT services

The debate between in-house IT services and managed services has been a perennial one. When you opt for an in-house IT team, you're essentially building an internal workforce dedicated to handling all your IT requirements. This team becomes an integral part of your company, familiar with your unique processes, culture, and immediate needs.

Pros of in-house IT services

Immediate availability: Having an in-house IT team ensures that IT support is readily available during business hours. This means quicker response times to technical issues and a more immediate resolution of problems.

Tailored solutions: Your in-house team understands your company's specific needs, allowing them to develop customized IT solutions that align with your business goals.

Security and control: With in-house IT, you have greater control over your data, security protocols, and sensitive information, reducing the risk of third-party breaches.

Knowledge depth: An in-house team can develop an intimate understanding of your internal infrastructure and systems, leading to faster troubleshooting and problem-solving.

in-house IT staff

Cons of in-house IT services

Higher costs: Building and maintaining an in-house IT team can be expensive. Costs include salaries, benefits, training, hardware, and software expenses.

Limited expertise: In-house teams might have expertise in specific areas, but they might lack the diverse skill set required to tackle every IT challenge effectively.

Scalability challenges: As your business grows, so do your IT needs. Scaling an in-house team can be time-consuming and costly.

Downtime risk: In-house teams may face challenges like sick leave or vacation, leading to potential disruptions in IT support during critical times.

Managed IT services: Outsourcing expertise and efficiency

Managed IT services, often provided by Managed Service Providers (MSPs), offer businesses the opportunity to outsource their IT needs to a specialized external team. These services span a wide range of IT tasks, from helpdesk support to infrastructure management and security solutions.

Pros of managed IT services

Cost savings: Outsourcing IT services can be more cost-effective than maintaining an in-house team. You avoid hiring costs, salaries, and the need for continuous training.

24/7 support: Managed IT services often offer round-the-clock support, ensuring that technical issues are addressed promptly, even beyond regular business hours.

Expertise and diversity: MSPs bring a team of experts with diverse skill sets, which is crucial for handling the vast array of IT challenges that businesses face.

Scalability and flexibility: Managed services can easily scale to accommodate your business's changing needs without the hassle of hiring and training additional personnel.

benefits of managed IT services

Cons of managed IT services

Response time: While managed services offer 24/7 support, response times might vary depending on the provider's workload and service level agreement.

Less immediate integration: Managed services might take some time to fully integrate and understand your business processes, potentially leading to initial hiccups.

Security concerns: Entrusting sensitive data to third-party providers requires a high level of trust and careful consideration of their security measures.

Less control: While you can communicate your needs, you might have less direct control over the management and prioritization of your IT tasks.

Making the right choice for your business: Managed IT services vs. in-house support

In today's rapidly evolving digital landscape, the efficiency and reliability of your business's IT infrastructure can significantly impact your operations and overall success. When it comes to managing your IT needs, you're faced with a critical decision: Should you opt for managed IT services or establish an in-house IT support team? Both options have their merits, and understanding the nuances can help you make an informed choice that aligns with your business objectives.

employ an in-house IT team

Factors to consider

The decision between in-house and managed IT services depends on various factors unique to your business. Consider the following:


Evaluate your budget and determine whether you can afford the costs associated with hiring and maintaining an in-house team.


Assess whether your in-house team can cover a wide range of IT challenges or if you need the diverse skills offered by MSPs.


Consider your growth projections. Will an in-house team be able to handle increased IT demands as your business expands?

Response time

Think about your tolerance for response time. If immediate support is crucial, managed services might be the better option.


Weigh the security risks of both options and decide what level of control you need over your data.

Long-term strategy

Consider your long-term business goals. Will having an in-house IT team help you achieve these goals, or is outsourcing more aligned with your vision?

in-house it support vs. managed it services provider

Conclusion: Making the informed choice for your IT needs

In the dynamic landscape of modern business, choosing between managed IT services and an in-house IT team is a pivotal decision that directly impacts your company's success. As businesses strive to stay competitive and agile, they must evaluate their IT needs and determine which approach aligns best with their goals and resources.

The comparison between managed IT services and in-house solutions underscores the importance of finding the right fit for your company. While in-house teams offer immediate integration and familiarity, managed services provide access to a vast array of expertise and services, ensuring scalability and efficiency as your business expands.

The decision-making process is multifaceted, involving factors such as budget constraints, expertise requirements, response time expectations, and long-term strategy. For some, the allure of direct control over security solutions and internal systems tilts the scale towards in-house solutions. Others may gravitate towards managed services for the benefits of cost savings, access to a diverse team of experts, and the ability to scale quickly and efficiently.

Frequently asked questions

What is the difference between in-house and managed IT services?

When considering your IT needs, you have two main options: in-house IT services and managed IT services. In-house involves building and maintaining your own internal IT team, while managed services involve outsourcing your IT needs to a third-party Managed Service Provider (MSP).

What are the advantages of having an in-house IT team?

Having an in-house IT team provides several benefits. They are readily available during business hours, offering immediate support and tailored solutions that align with your company's processes. Your in-house team also develops a deep understanding of your internal infrastructure and systems, enabling faster troubleshooting.

How do managed services compare to in-house IT teams?

Managed services offer a range of benefits, including cost savings, 24/7 support, and access to a diverse team of experts. While an in-house IT team provides immediate integration and control, managed services can quickly and efficiently scale to meet changing business needs.

What is an MSP, and what services do they provide?

An MSP or Managed Service Provider is a third-party company that offers comprehensive IT support and services. These services encompass a wide array of tasks, such as helpdesk support, infrastructure management, security solutions, and more.

What is the right choice for my business: in-house or managed IT services?

The choice between in-house and managed IT services depends on various factors. Consider your budget, expertise, scalability needs, response time requirements, and long-term business goals before making a decision.