Benefits of Managed IT Services for Small Businesses

May 7, 2024

Dan Sharp

President & CEO

In today’s fast-paced digital landscape, businesses, regardless of their size, are increasingly relying on technology to streamline operations, enhance productivity, and stay competitive. However, managing IT infrastructure in-house can be complex, costly, and time-consuming, diverting valuable resources away from core business activities.

This is where managed IT support services step in, offering a strategic solution for businesses to effectively manage their IT needs. Let’s explore the many benefits of managed IT services.

What are managed IT services?

Before diving into the benefits of managed IT services, let's first understand what managed IT services entail. Managed IT services involve outsourcing the responsibility for maintaining, managing, and proactively monitoring a company's IT systems and infrastructure to a third-party Managed Service Provider (MSP). These services encompass a wide range of offerings, including but not limited to:

Managed security services

Managed security services focus on safeguarding businesses from cyber threats by providing continuous monitoring, threat detection, incident response, and security updates to mitigate risks and ensure data protection.

Managed cloud services

Managed cloud services entail managing cloud computing resources, including infrastructure, platforms, and applications, to optimize performance, scalability, and cost-efficiency.

Managed communication services

Managed communication services encompass the management of communication tools and technologies, such as VoIP systems, email servers, and unified communications platforms, to enhance collaboration and connectivity within organizations.

Managed print services

Managed print services involve the outsourcing of print fleet management, including maintenance, supplies replenishment, and print optimization, to streamline printing processes and reduce costs.

one of the benefits of managed services: streamlined IT management

Who requires managed service providers (MSPs)?

Every business, regardless of size or industry, can benefit from partnering with an MSP. Small and medium-sized enterprises (SMEs) often lack the resources to maintain an in-house IT department that addresses all their technological needs.

On the other hand, larger corporations may find it more cost-effective to outsource certain IT functions to specialized providers rather than expanding their internal teams exponentially. The benefits of managed IT services allow businesses from different sectors to focus on their core competencies while leaving the technical aspects of their operations to experts. 

Visual solution for companies: Managed services optimizing IT infrastructure

What to look for in an MSP

When choosing an MSP, businesses should consider several factors to select a partner that aligns with their objectives and requirements. Key considerations include the provider's expertise and experience in the industry, the range of services offered, flexibility in service delivery, scalability, and adherence to industry regulations and compliance standards.

Additionally, businesses should evaluate the MSP's track record, client testimonials, and service level agreements (SLAs) to gauge their reliability and commitment to delivering quality managed IT support services.

the benefits of the managed services for small businesses

Top 10 benefits of managed IT services

Harnessing the power of technology is essential for staying ahead. Discover how embracing IT managed support services can revolutionize your business operations and propel you toward unparalleled efficiency and growth. Here are some of the benefits of managed IT services:

1. Save time

Partnering with an MSP for monitoring and management saves you valuable time by offloading the day-to-day IT tasks, allowing you to focus on core business activities. This business benefit of managed IT services enables you to streamline your productivity and ensures that your IT infrastructure is in the hands of a reliable managed services partner.

2. Reduce costs

Utilizing managed services can significantly impact your bottom line; it's a cost-effective solution compared to maintaining an in-house IT team. This top benefit of managed IT services enables businesses to scale their operations without incurring the high costs of hiring and training IT personnel.

3. Streamline your productivity

Working with a managed services provider enables businesses to streamline their productivity by ensuring that IT issues are resolved promptly, minimizing downtime, and optimizing performance. By monitoring and managing your IT ecosystem with experts, you can achieve business continuity and maximize efficiency.

4. Access cutting-edge technology

Outsourcing to a managed services provider grants you access to new technologies and innovations that can drive your business forward. By leveraging cloud-managed services and other cutting-edge solutions, you can stay ahead of the competition and meet the demands of today's business landscape.

5. Secure your data

Managed services ensure your data is secure by implementing robust cybersecurity measures and proactive monitoring to detect and mitigate threats. The major benefit of managed IT services is that they reduce the risk of data breaches and protect your sensitive information, providing peace of mind for your business.

6. A reliable solution you can count on

Partnering with an MSP offers a reliable solution for your IT needs, with dedicated experts who understand your business goals and IT ecosystem. This business benefit of managed services enables you to have a trusted partner that you can rely on to keep your systems running smoothly and efficiently.

7. Increase ROI and reduce risk

Managed services can help increase your ROI by optimizing IT resources and reducing unnecessary expenses. Moreover, by ensuring your IT is managed by experts, you can minimize the risk of downtime and security breaches, ultimately protecting your investment and maximizing returns.

8. Understand your entire IT ecosystem

Managed services enable businesses to gain a comprehensive understanding of their entire IT ecosystem, including network management, cloud services, and cybersecurity. This discovery of the benefits of managed IT services empowers businesses to make informed decisions and align their IT strategies with their business objectives.

9. Ensure your IT is managed by experts

Partnering with a managed services provider ensures that your IT infrastructure is managed by experts with extensive experience and knowledge in the field. This benefit of working with a managed services provider guarantees that your systems are in capable hands, allowing you to focus on growing your business.

10. Leverage established relationships with vendors

Managed service providers have established vendor relationships, benefiting businesses from preferred pricing and priority support. This also enables businesses to access customized solutions and support tailored to their specific needs, further enhancing their operational efficiency.

MSPs provide comprehensive support for businesses

Managed services vs. shared services: Maximizing support and maintenance for your business

When talking about business and technology, the benefits of managed IT services are undeniable. The choice between managed services vs. shared services can significantly impact the quality of network maintenance and support your business receives.

While shared services involve pooling resources among multiple businesses, managed services take a more personalized approach, ensuring that the provider knows your company and its unique needs. This distinction is crucial, as network downtime can cost your business dearly, making business continuity a top priority.

When working with an MSP, managed services offer many benefits to your business. Your provider can help support your business by offering tailored solutions that align with your specific business needs. Utilizing remote monitoring and technology services and managed services allows your provider to handle support and maintenance proactively, minimizing disruptions and keeping your business operating smoothly.

various services for your business provided by managed IT service providers

Partnering with an MSP: A strategic decision

In today’s dynamic business environment, partnering with a managed service provider (MSP) is not just a cost-saving measure; it’s a strategic decision that can drive business growth, innovation, and resilience.

By entrusting their IT management to seasoned professionals, businesses can unlock many benefits of managed IT services, including proactive maintenance and support, cost-efficiency, access to advanced expertise and technologies, scalability, enhanced security and compliance, improved productivity, and round-the-clock support and monitoring.

As the demand for managed IT services continues to soar, businesses that embrace this model gain a competitive edge in an increasingly digital world.

How managed services streamline business processes

Unlock the benefits of managed IT services with Infoware

Ready to experience the benefits of using an MSP? Discover the benefits of the managed IT services model, which ensures business continuity and empowers your business with top-notch support and maintenance.

Contact Infoware today at 416-360-2646 or email us at to learn how our services can help your company thrive!

Importance of managed services


What are the benefits of managed IT services?

Managed IT support services offer numerous advantages for businesses of all sizes, particularly small businesses. These services provide comprehensive support, acting as a single point of contact for all IT-related issues.

By outsourcing IT management to a specialized team, businesses can focus on core operations while benefiting from expert guidance and support in managing their technology infrastructure. This proactive approach ensures that businesses can operate smoothly and efficiently, even as technology evolves rapidly in today’s business landscape.

What advantages do small businesses gain from adopting managed IT services?

Small businesses stand to gain significantly from embracing managed IT services. Managed IT services for small businesses enable them to access the same level of IT support and expertise as larger enterprises without the need for an in-house IT department.

By partnering with managed services providers (MSPs), small businesses can leverage the benefits of managed services to streamline their operations, improve efficiency, and enhance their competitiveness in today’s business environment.

What comprehensive offerings do managed IT support services provide?

Managed IT support services encompass a wide range of offerings aimed at ensuring the smooth functioning of a business's IT infrastructure. From proactive monitoring and maintenance to troubleshooting and problem resolution, these services provide comprehensive support to address any IT-related issues that may arise.

By partnering with a managed services team, businesses can rest assured that their IT needs are being taken care of efficiently and effectively.

What are the key differences between managed services and traditional IT support models?

Managed services differ from traditional IT support models in several key ways. Unlike traditional break-fix IT support, where businesses only seek assistance when issues arise, managed services adopt a proactive approach to IT management. This proactive approach helps prevent potential issues before they escalate, minimizing downtime and ensuring continuous operations.

Additionally, managed services provide businesses with access to a dedicated team of experts who specialize in various aspects of IT management, offering a more comprehensive and reliable solution compared to traditional support models.

What are the advantages of adopting the managed services model for IT management?

The managed services model revolves around the idea of outsourcing IT management to a specialized team of professionals. This model offers numerous benefits, including cost savings, scalability, and access to expertise.

By partnering with an MSP, businesses can benefit from predictable monthly costs, tailored solutions to meet their specific needs, and the flexibility to scale their IT infrastructure as their business grows.

How do managed services enable business growth?

Managed services play a crucial role in facilitating business growth by providing scalable IT solutions that can adapt to the evolving needs of a growing business. By outsourcing IT management to a team of experts, businesses can focus on core operations and strategic initiatives without being bogged down by IT-related issues.

This enables businesses to operate more efficiently, innovate more effectively, and seize new opportunities for growth in today’s competitive business landscape.

Why should businesses consider using managed services?

Businesses should consider using managed services for their IT needs because of the numerous advantages they offer. From cost savings and scalability to access to expertise and proactive support, managed services provide a comprehensive solution for businesses looking to optimize their IT infrastructure and focus on driving growth and innovation.

By partnering with a trusted MSP, businesses can leverage the benefits of managed services to stay ahead of the competition and thrive in today’s dynamic business environment.