Troubleshooting - How To Solve Most Find Contacts Errors

If the error is user-specific (other accounts on the same computer do not produce the same error), make sure to check for the following:

1. Ensure that the user has at least one contact in their personal contact folder.
2. If a public folder or an author's folder is being searched make sure the user has permission to the folder being searched.
3. Check if the machine is running in cached mode in Outlook 2003.
4. All sync errors involving the offline address book must be resolved.
5. See knowledge base article 831124.
   

If all users on the machine are getting the same error, try the following:

1. Re-register the InfoOutRed.dll.
2. Check if the machine is running in cached mode in Outlook 2003
3. Ensure that they have SP2 installed on the machine.
4. All sync errors involving the offline address book must be resolved.
5. Do a repair on MS Office.

Find Contact Troubleshooting

Issue:
Clicking the "Find Contacts" toolbar button in Word produces the following error: "Routine: FindContactx-Class_Initialize - Array index out of bounds"

This error message may be followed by a second error: "Routine: DoFind - IMAPITable::SetColumns..."

Resolution(s):
If this is a user-specific problem (another User Account on the same PC is OK)

1. If the user has no contacts in their personal Contacts folder add at least one.
   
2. If they have an Exchange Public Folder selected as a folder to search make sure they have permissions to the folder.
   
3. If they have an Author folder selected make sure they have permissions to that user's folders.
   
4. If they are running Outlook2003 in Cached Mode:
   - If they have sync errors (see Sync Issues folder) and it involves the Offline Address Book resolve the sync issue.
   - See Microsoft KB Article 831124 - if this resolves the issue then you have a name resolution issue with this user.
   

If it is a problem with the machine (more than one User Account on the same PC has the problem)

1. Re-register the file "InfoOutRed.dll" - it should be located in the Program Files\Infoware\Common directory.
   
2. If they are running Outlook2003 in Cached Mode make sure they have Service Pack 2 (SP2) for Office installed on the machine.
   
3. If they have sync errors and it involves the Offline Address Book resolve the sync issue
   
4. Do a repair on Office.