Bug Fix:
Adobe locks Word Autotext Functions
Issue:
Many of our clients have reported an issue where Autotext entries will not be remembered between Microsoft Word sessions.
Specifically for Infoware Word Extensions clients, this issue results in the behaviour that the Set Document Author function will allow users to switch between Author entries in the Glossary but this change will not be retained between Word sessions.
Description
The basic problem is an issue with the Adobe 7 COM add-in. This add-in (which enables the Adobe toolbars in Word) marks the file Normal.dot as "clean" and will not save the file irregardless of changes made.
For those unfamiliar with Word, the normal.dot file is opened whenever Word is launched and among other things is the store for Autotext entries.
By in effect locking the normal.dot template, the Adobe add-in causes a number of the problems. This includes not saving new or edited autotext entries as well as default font and paragraph settings.
Resolution
Microsoft has a support article Q906899 that describes the issue and some workarounds.
Infoware recommends the following:
To prevent the add-in from loading, edit the Windows registry.
Note: you must be a local administrator to write to the Local_Machine registry key. Your application push tool may be able to set this key remotely!
Additional Note:There are a number of posted articles on the web but we have not found information on Adobe's site re the specific problem or a fix.
Many of our clients have reported an issue where Autotext entries will not be remembered between Microsoft Word sessions.
Specifically for Infoware Word Extensions clients, this issue results in the behaviour that the Set Document Author function will allow users to switch between Author entries in the Glossary but this change will not be retained between Word sessions.
Description
The basic problem is an issue with the Adobe 7 COM add-in. This add-in (which enables the Adobe toolbars in Word) marks the file Normal.dot as "clean" and will not save the file irregardless of changes made.
For those unfamiliar with Word, the normal.dot file is opened whenever Word is launched and among other things is the store for Autotext entries.
By in effect locking the normal.dot template, the Adobe add-in causes a number of the problems. This includes not saving new or edited autotext entries as well as default font and paragraph settings.
Resolution
Microsoft has a support article Q906899 that describes the issue and some workarounds.
Infoware recommends the following:
To prevent the add-in from loading, edit the Windows registry.
- Locate the key[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Office\Word\Addins\PDFMaker.OfficeAddin] - Change the subkey called "LoadBehavior" from a value of 3 to 0
Note: you must be a local administrator to write to the Local_Machine registry key. Your application push tool may be able to set this key remotely!
Additional Note:There are a number of posted articles on the web but we have not found information on Adobe's site re the specific problem or a fix.
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