Welcome to the Team Contacts Frequently Asked Questions Page. If you do not see the answer to your question here, please send your question in an email to

Troubleshooting - Team Contacts

• I am running/have upgraded to Outlook2002 SP3 or Outlook2003. The custom forms do not appear to work in Shared or Public Folders.
  Resolution:
  

  Outlook 2002 SP3 and Outlook 2003 include a setting -- turned off by default -- to allow forms in Public Folders or Shared Mailboxes to run script. In Outlook 2003 (but not Outlook 2002 SP3), you can change the setting by choosing Tools | Options | Other | Advanced Options and checking the box for Allow script in shared folders. You'll see that there is also an option for Allow script in public folders. The corresponding registry values are in the HKCU\Software\Microsoft\Office\11.0\Outlook\Security key -- SharedFolderScript and PublicFolderScript, both DWORD values. Outlook 2002 SP3 does support the registry values, but change the key from 11.0 to 10.0.

• When I attempt to open a Team Contact form I receive the message "The custom form could not be opened, Outlook will use the default form for this item instead."
  Resolution:
  

  This is a problem with the Outlook Forms Cache for the current user. You need to clear the Outlook Forms Cache. From Outlook's Tools menu select OPTIONS > OTHER > Advanced Options > Custom Forms > Manage Forms. Click the button labelled 'Clear Cache' and close all dialogs. Reopen the original item.