Welcome to the InCourt Frequently Asked Questions Page. If you do not see the answer to your question here, please send your question in an email to

Troubleshooting - InCourt

• I am running/have upgraded to Outlook2002 SP3 or Outlook2003. The custom forms do not appear to work in Shared or Public Folders.
  Resolution:
  

  Outlook 2002 SP3 and Outlook 2003 include a setting -- turned off by default -- to allow forms in Public Folders or Shared Mailboxes to run script. In Outlook 2003 (but not Outlook 2002 SP3), you can change the setting by choosing Tools | Options | Other | Advanced Options and checking the box for Allow script in shared folders. You'll see that there is also an option for Allow script in public folders. The corresponding registry values are in the HKCU\Software\Microsoft\Office\11.0\Outlook\Security key -- SharedFolderScript and PublicFolderScript, both DWORD values. Outlook 2002 SP3 does support the registry values, but change the key from 11.0 to 10.0.

• Messenger does not send any notifications. Summary message and/or log file reports error: Permission denied.
  Resolution:
  

  The Exchange Server address must be added to the Local Intranet Zone on the Securities page of Internet Explorer Properties. Run the Messenger interface. Click the 'Open Folder' button to the right of Projects Folder URL field. If you receive a Critical Warning dialog stating that the URL is invalid, copy and paste the URL into the Address Bar of Internet Explorer (on the same machine running the Messenger) and click GO or press ENTER. If you are prompted for login credentials, then you must add the Exchange Server URL to your Local Intranet Zone. You should add both the server URL and the full server/domain URL
  ex. http://ExchServer and http://ExchServer.yourdomain.com

• When I attempt to open an InCourt form I receive the message "The custom form could not be opened, Outlook will use the default form for this item instead."
  Resolution:
  

  This is a problem with the Outlook Forms Cache for the current user. You need to clear the Outlook Forms Cache. From Outlook's Tools menu select OPTIONS > OTHER > Advanced Options > Custom Forms > Manage Forms. Click the button labelled 'Clear Cache' and close all dialogs. Reopen the original item.

• When I click the 'POST' button to create a new Project, InCourt/Outlook freezes.
  Resolution:
  

  If you have Adobe's PDFMaker Addin for Outlook installed you must disable it in the System Registry. You will still be able to access PDFMaker through the Print Dialog box.
  
  WARNING: Modifying the Registry can make you computer inoperative, proceed with caution.
  
  Run REGEDIT and modify the following registry value:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMaker.OfficeAddin
  Change the value of LoadBehavior from 3 to 0 (zero). Close and restart Outlook.