Troubleshooting - Important Dates+
- No reminders are received by targeted recipients.
Resolution:
1. Recipient email addresses cannot be uniquely resolved.
Please make sure that the name used can be resolved to a unique email address.
One way to test this is to type the name displayed in the To line of an Outlook message and then click the Check Names button to see if it resolves uniquely, if not use another address as the admin email recipient because it must be able to resolve.
2. Secondly from the log it appears that no reminders where due to be delivered on the runs of the server.
Please note that each time the server runs it updates the records in the database to set the next date that a reminder is due.
This means that if you run the server once in a day it will not find records to send on any subsequent runs for that day.
Note that adding a new reminder from the front end will not help in this regard because you can only make reminders in the future.
The server was designed with the idea that you would run it automatically early in the morning each day to send the days reminders.
- The Important Dates+ Messenger seems to run successfully, but no email reminders are received by users.
Resolution:
One possible explanation is that no records qualify for an ID+ reminder at the time the Messenger is scheduled to run.
If the Messenger is set to run multiple times in one day, a reminder for an Outlook item will only be sent once for that day.
- When attempting to set an Important Dates reminder, user receives error: "A problem was encountered connecting to the reminder database.... Login Failed for %DOMAIN_NAME%\USERNAME"
Resolution:
The user must have write permissions to the database to which reminders are written.
Please ensure that the SQL Server is using Windows integrated security OR that the connection string includes a valid username and password.
- User cannot create a new reminder when offline.
Resolution:
When Important Dates+ reminders are being set, the user must be connected to the Important Dates Reminder database.
- Workstation component of Important Dates reports that it does not recognize the Access database.
Resolution:
Confirm that the back end of the application has been configured and that the Setup.ini file is complete with the path to the database file.
Please refer to page 14 in the product manual for more details.
- When a user clicks on the link in the Important Dates e-mail reminder to view the details of the reminder, they receive a message saying: "Unable to display the selected folder or item."
Resolution:
The most common reason for this error message to be reported is that the Outlook Item in question has either been moved or deleted.
Another reason for this error to appear is that the item is in a public folder or another user's folder that the user does not have permission to read.
This behaviour is by design. If team members are to collaborate on items, Users must have as minimum read access to the folder the item lives in if you want the link to work.
- When running the Important Dates+ Messenger, the administrator receives the following error: "Run Time Error [Microsoft][ODBC Microsoft Access Driver] Syntax error (missing operator) in query expression 'Count(Distinct fldOwner)'."
Resolution:
This may be the result of using the wrong ODBC driver. Confirm your database driver settings.
If you are using the Access database version you should be using the "Microsoft Jet 4.0 OLE DB Provider".
If you are using the SQL Server version of the database you should be using "Microsoft OLE DB Provider for SQL Server".
- Important Dates+ COM Add-in fails to initialize within Outlook, although the Important Dates+ Messenger delivers mail. The user receives an error that states Important Dates+ is unable to connect to the database and references the specimen file path "\\YourServer\YourShare\YourDBFolder\ImportantDates.mdb" despite the SETUP.INI file being amended with the organization's Important Dates database path.
Resolution:
If multiple attempts have been made to install Important Dates+ on the workstation, the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Infoware\ImportantDates may be incorrect.
To correct, delete both the HKEY_LOCAL_MACHINE\SOFTWARE\Infoware\ImportantDates and HKEY_LOCAL_USER\SOFTWARE\Infoware\ImportantDates branches of the registry and re-install the Important Dates+ add-in on the machine making sure that the setup.ini file contains the correct connection string for the database before you perform the re-install.
- When running the .SQL scripts to build the Important Dates+ database on a SQL Server you receive the following warning: "The total row size (13133) for table 'tblReminders' exceeds the maximum number of bytes per row (8060). Rows that exceed the maximum number of bytes will not be added."
Resolution:
This is a generic warning message that SQL Server displays when creating a table that contains Variant Type (variable length) columns.
Variant columns can have a maximum size of 8016 bytes which is close to the maximum size for the entire row (8060 bytes).
All of the Variant columns in the table 'tblReminders' have a FIXED maximum length well below the maximum size. The sum of ALL column sizes in the table is within the maximum row size of 8060 bytes.
- I cannot add/save a new Date to an existing Reminder with a 'Random Date' reminder pattern.
Resolution:
This has been fixed in the newest version of the ImportantDates+ Workstation (version 1.0.111, released November 1, 2005).
To download the newest version of ImportantDates+ go here.
- I am using SQL Server to store Reminders and get the following error trying to set a Reminder from a workstation:
[DBNMPNTW] ConnectionOpen (CreateFile())
Resolution:
Your SQL Server has been configured to communicate via Named Pipes.
You must add the following parameter to the ODBC Connection string stored in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Infoware\ImportantDates: ";Network Library=DBMSSOCN" - NOTE the space between 'Network' and 'Library'.
You should also modify the setup.ini file in your installation package with this new parameter before performing an installation on a new PC.
ex. Provider=SQLOLEDB.1;Initial Catalog=ImportantDates;Data Source=MySQLServer;Network Library=DBMSSOCN
- I am trying to configure the IDMessenger's Admin Email Address and I get a popup box:
Error in TSession – MAPIInitializeEx: MAPI_E_CALL_FAILED
Followed by: Unable to create an instance of Infoware's MAPI Security Library!
Resolution:
If you are using Windows 2003 server it does not come with basic mapi installed.
If it does NOT have Exchange server installed you can use "ExchangeMapiCdo.EXE" Microsoft download to install mapi.
The current path to this download is:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en
NOTE: This package will NOT install on a system with any version of Outlook or Exchange Server installed!
After installing ExchangeMapiCDO you will have to configure a MAPI profile on the server. You can use Microsoft's "MAPI Profile Manager v2.0" to do this.
The current path to this download is:
http://support.microsoft.com/kb/228736
- I am using Outlook2003 and when I click on a link in an ImportantDates+ Reminder message, the Outlook item the link represents does not open, even when I am the Owner.
Resolution:
Check your "Download Pictures" settings under Tools > Options > Security.
If the box is checked to "Don't download pictures or other content in HTML messages." and your Security Zone is set to "Restricted Sites" then outlook: links will be blocked.
You will need to either turn OFF the "Don't download pictures or other content automatically ..." setting (not recommended) OR change the "Security Zone" to "Internet Sites" rather than "Restricted Sites" (recommended).
If you have the Internet Sites settings set to the default ("Medium-high") the outlook: links should work.
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