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Troubleshooting - Find Contacts

• Clicking on the "Find Contacts" button generates the error: "Routine: FindContactx-Class_Initialize - Array index out of bounds." This may be followed by a second error: "Routine: DoFind - IMAPITable::SetColumns"
  Solution:
  

  If this is a specific user problem (other account on same computer is OK).
  

  1. If the user has no contacts in their personal Contacts folder add at least one.
  2. If they have a public folder selected as a folder to search make sure they have permissions to the folder.
  3. If they have an author folder selected make sure they have permissions to that user's folders.
  4. If they are running in Cached Mode in 2003
     - If they have sync errors (see Sync Issues folder) and it involves the Offline Address Book resolve the sync issue. - See Microsoft KB Article 831124 - if this resolves the issue then you have a name resolution issue with this user.

  
  If it is a problem with the machine (more than one user account has the problem).
  

  1. Re-register the InfoOutRed.dll
  2. If they are running in Cached Mode in 2003 make sure they have SP2 on the machine.
  3. If they have sync errors and it involves the Offline Address Book resolve the sync issue.
  4. Do a repair on Office