Windows Update KB973904 causes errors when opening documents
A recently released Windows Update (KB973904) causes the following error when opening certain documents:
This happens particularly for InForm users running Word 2007, when working with case profiles.
The workaround is to add a registry key, as they describe at the bottom of the KB article:
Word cannot start the converter mswrd632.wpc.
This happens particularly for InForm users running Word 2007, when working with case profiles.
The workaround is to add a registry key, as they describe at the bottom of the KB article:
- Click Start > Run, type regedit, and then click OK.
- Locate and then click the following registry subkey:
For 32-bit versions of Windows
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\
CurrentVersion\Applets\WordPad
For Microsoft Windows on Windows 64 (WOW) mode
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\
Windows\CurrentVersion\Applets\WordPad
If the key does not exist, right-click Applets, select New > Key and name it WordPad. - On the Edit menu, point to New > DWORD Value.
- Type AllowConversion for the name of the DWORD, and then press Enter.
- Right-click AllowConversion, and then click Modify.
- In the Value data box, type 1, and then click OK.
- Exit Registry Editor.


