Tuesday, December 15, 2009

Windows Update KB973904 causes errors when opening documents

A recently released Windows Update (KB973904) causes the following error when opening certain documents:
Word cannot start the converter mswrd632.wpc.

This happens particularly for InForm users running Word 2007, when working with case profiles.

The workaround is to add a registry key, as they describe at the bottom of the KB article:
  1. Click Start > Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:

    For 32-bit versions of Windows
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\
    CurrentVersion\Applets\WordPad

    For Microsoft Windows on Windows 64 (WOW) mode
    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\
    Windows\CurrentVersion\Applets\WordPad

    If the key does not exist, right-click Applets, select New > Key and name it WordPad.
  3. On the Edit menu, point to New > DWORD Value.
  4. Type AllowConversion for the name of the DWORD, and then press Enter.
  5. Right-click AllowConversion, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

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